How much does shipping cost?
UK Shipping is Free. If you are an International customer, please use the options available at checkout to see what best suits you.

Where do we ship?
We ship both to the UK and Internationally, there are some exceptions including, but not limited to North Korea, Palestine, Syria, Timor and Yemen. Unfortunately, if your country does not have a postal option at checkout then we are unable to ship to that country due to our delivery partner not offering a cost-effective option for our customers.

What service do you use?
We use Royal Mail 2nd class service for our deliveries within the UK, Upgrade options are available should you need it a little quicker. For International orders we offer Royal Mail international standard, International Tracked & Signed, International Signed or International Tracked. You will be able to select the delivery option of your choice at checkout, this will be based on the delivery options available in your country. For some countries only one delivery option is available, this is because our delivery partner doesn’t offer an economy or standard service to that country.

What if I didn’t receive my order?
Please allow up to 7 working days for all orders within the UK. For International standard please allow up to 14 days, as this is not tracked. Should you have any problems please contact us at hello@totallycharming.co.uk


My Charm has arrived damaged!
Nooo! This is not something we like to hear, apologies that this has happened. Get in touch with us at hello@totallycharming.co.uk and we will resolve this for you as soon as we can! Make sure to send us pictures so we can chase this with our delivery partners and give them a right good telling off!
 
I want to return my item?
We’re sorry you want to return you item, please get in touch with us at hello@totallycharming.co.uk if there is an issue with your order. We would be more than happy to help!