FREQUENTLY Asked Questions
Frequently Asked Questions
We hope we can answer all of your questions! If not then get in touch with us and we will be more than happy to help!
We work with many different suppliers to ensure that our charms are of the best quality, each charm is checked by us before we issue them to our customers. You will also note a S925 mark on each of our charms.
We do accept returns, Please get in touch with us at email@example.com if there is an issue with your order. We would be more than happy to help!
We aim to ship your item within 1 working day of you placing your order. If there has been a delay we will let you know.
If you haven’t received an order confirmation by the next working day, let us know at firstname.lastname@example.org and we’ll be happy to help.
Sometimes we will run out of a product and you’ll be able to order the product on a backorder basis. This means that when we get the item back into the storeroom we will ship it to you straight away. You’ll see on the order page the date that we expect to have it back in stock, You’ll also receive an email as soon as we have dispatched it. Yes, It really is that simple
Sometimes you’ll see items on our store that we have lovingly sourced but haven’t arrived with us yet, You will however still be able to order them though! We’ve probably put them on the store because they are due any day now. You’ll see the date that we expect to have it in the stockroom and you’ll receive an email off us when we pop it in the post box! Pre orders are fullfilled on a first come first serve basis.
We accept all major payment methods on our site with Stripe being our payment processing partner, so you know your payments are 100% secure and safe. We also accept PayPal payments as well as Apple and Google payments.